Contact
OzPetCo is proudly Australian owned and operated. Our team is here to help you and your pets.
Message Us
Use the contact form to reach our team — we reply within 1 business day.
Mon–Fri, 9am–5pm AEST
Orders
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@ozpetco on Instagram, Facebook and TikTok for deals and new arrivals.
Send us a message
We'll be in touch within 1 business day.
Frequently Asked Questions
Can't find your answer here? Use the form above to get in touch.
AU stock items typically deliver in 2–5 business days. Items shipping from our international warehouse arrive in 7–12 business days. You'll receive a tracking number via email once your order is dispatched.
Yes! We offer free shipping on all orders over $99 AUD. For orders under $99, a shipping fee is calculated at checkout based on your location.
Yes. We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us using the form on this page with your order number. See our Returns Policy for full details.
Afterpay lets you split your purchase into 4 equal fortnightly payments with no interest if paid on time. Simply select Afterpay at checkout. Available on eligible orders.
Once your order is dispatched you'll receive a tracking email. If you haven't received it within 2 business days, check your spam folder or get in touch using our contact form.
We accept Visa, Mastercard, American Express, PayPal, and Afterpay. All transactions are secured with 256-bit SSL encryption.
Currently we only ship within Australia. Sign up to our newsletter to be the first to know when international shipping launches!
Most products ship from our Australian warehouse (2–5 business days). Some items ship from our international warehouse and are marked with a 'Ships in 7–12 days' badge.
