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Privacy Policy

Oz Brands Co (trading as OzPetCo) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

OzPetCo is a trading name of Oz Brands Co, an Australian-owned online pet supplies retailer operating at ozpetco.com.au. You can contact us via the Contact page.

What Information We Collect

We collect personal information when you:

  • Place an order (name, delivery address, email address)
  • Create an account or subscribe to our newsletter (email address)
  • Contact us (name, email, and the content of your enquiry)
  • Browse our website (usage data via cookies — see below)

Payment information (card details) is processed directly and securely by our payment providers (Shopify Payments, Afterpay). We do not store your payment card details on our servers.

How We Use Your Information

We use your personal information to:

  • Process, fulfil, and communicate about your orders
  • Provide customer support and respond to enquiries
  • Send marketing communications, only where you have consented
  • Improve our website and services
  • Comply with our legal and regulatory obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected, without your consent.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Fulfilment and delivery partners — the third-party suppliers and couriers who fulfil and dispatch your order
  • Payment processors (Shopify Payments, Afterpay) — to process transactions securely
  • Technology providers (Shopify) — who host and operate our platform, subject to confidentiality agreements
  • Legal or regulatory authorities — where required by law

Data Storage and Security

Your personal information is stored on Shopify's secure servers. Shopify is PCI-DSS compliant and maintains industry-standard security measures. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyse site traffic. By continuing to use our site, you consent to the use of cookies. You can disable cookies in your browser settings; however, some features of the site may not function correctly without them.

Marketing Communications

If you subscribe to our newsletter, you consent to receiving promotional emails. You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us. We comply with the Spam Act 2003 (Cth).

Your Privacy Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or out-of-date information
  • Complain about a breach of the APPs

To exercise any of these rights, please contact us. We will respond within a reasonable time (generally within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Last updated: June 2026.