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🚚 Free Shipping on orders over $99 AUD (excl. heavy items)

Shipping Policy

At Oz Pet Co, we're proud to deliver quality pet gear to homes right across Australia. Please read the information below so you know exactly what to expect after you place an order.

Order processing

Orders are processed within 1–2 business days of payment being cleared. You'll receive an order confirmation as soon as your order is placed, and a separate dispatch notification once each item ships.

Shipping costs

  • Standard orders $99 AUD and over: free shipping, Australia-wide.
  • Standard orders under $99 AUD: a flat $7.99 AUD shipping fee.
  • Heavy or bulky items (2 kg and over): a flat $15.00 AUD shipping fee. Because of their size and weight, heavy items are not eligible for free shipping.

Your exact shipping cost is always calculated and shown at checkout before you pay. All prices are in Australian dollars (AUD).

Delivery timeframes

We source our products from multiple specialised fulfilment centres, including local Australian warehouses and international partner warehouses. Estimated delivery times after dispatch are:

  • Most orders: 7–15 business days.
  • Peak periods (sales, holidays and seasonal demand): please allow up to 20 business days.
  • Selected items held in Australian warehouses: often arrive sooner, within 3–7 business days.

These are estimates, not guarantees, and may be affected by carrier delays, customs clearance, weather events and remote delivery locations.

Split shipments

Because we source our premium pet gear from multiple specialised fulfilment centres, items in your order may ship separately and arrive in different packages, on different days. This is completely normal and does not mean any part of your order is missing — the remaining items are simply on their way from a different warehouse.

Tracking

A tracking number is provided for every shipment. You'll receive it by notification once your item is dispatched. Because orders can ship in multiple parcels, you may receive more than one tracking number for a single order.

If an item has passed the estimated delivery window above and its tracking has not updated, please get in touch through our Secure Contact Form and our team will investigate with the carrier on your behalf.

Delivery area

We ship Australia-wide. Some remote or non-serviceable postcodes may fall outside our carriers' delivery zones. If we're unable to deliver to your address, we'll contact you and arrange a full refund.

Questions

For any shipping or tracking enquiry, please reach us through our Secure Contact Form.